The IT Support Specialist is a tech-savvy individual who is responsible for deploying, configuring, maintaining, and supporting end-user devices and applications. 

Founded in 1991 and headquartered in Detroit, Sachse Construction has built millions of square feet of commercial, retail, multifamily, and institutional space throughout the United States, Canada, and Puerto Rico.

Our signature asset is our unmatched reputation of integrity, quality, and reliability. Our commitment to our core values — do the right thing, have passion and enthusiasm, pursue excellence by constantly raising the bar, and do whatever it takes — has earned the trust of clients from national retail chains to private and institutional owners.

In addition to providing a unique and exceptional customer service experience to our clients, we strive to provide an engaging atmosphere for our team members. Our team members have access to all of the essential benefits and perks, plus:

• Unlimited PTO
• Role-Specific Training + Mentoring
• Award-Winning ‘Project:U’ Wellness Program
• Social Mission Committee + Philanthropic Activities
• Weekly Professional Massages
• Financial Lunch and Learns

We have been repeatedly recognized with several national and local awards, including:

• Best and Brightest Company to Work For
• Best and Brightest in Wellness
• Top Workplace
• Certified Great Place to Work

• Must demonstrate and model Sachse Construction’s core values.
• Install and perform repairs to hardware, software, A/V equipment and peripheral equipment including cell phones and air cards
• Set up equipment for Team Memeber use, performing and ensuring proper installation of operating systems and appropriate software
• Responsible for procuring, installing, configuring, supporting and maintaining end user devices
• Support a wide range of remote users across the United States
• Troubleshoot user computer problems whether hardware, software or user error
• Minimal travel to offsite locations as required

• Resourcefulness and ability to track down information quickly and accurately
• Outstanding customer service skills
• Must have knowledge of Windows OS, basic networking functions and mobile devices
• Competently demonstrate the skill to own IT issues from incident creation to resolution – identifying issues, providing alternatives to keep users working and productive, determining roots cause, communicating status updates and implementing resolutions
• Manage and resolve queue of IT help desk tickets for technical assistance and support on computer systems, network, software, printers and phones
• Promote end user productivity and education by publishing precise, comprehensive and accessible technical training media and/or working with the training team
• Maintains high level of professionalism at all levels
• Excellent written/oral communication and presentation skills
• Commitment to detail and strong sense of urgency
• Must be well organized and possess problem solving skills
• Positive attitude and a good sense of humor
• Ability to work in a high energy, fast paced team environment
• Must be able to work with minimal supervision

Our company is proud to be an equal opportunity workplace that is strives for inclusion. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other protected group. If you have a disability or special need that requires accommodation, please let us know by contacting our VP of People, Myra Ebarb, at mebarb@sachse.net from People and Perks with any questions or requests for accommodation.

To all recruitment agencies: We do not accept non partner agreement agency resumes. Please do not forward resumes to our team members, partners, or any other company location. We are not responsible for any fees related to unsolicited resumes.